What Makes A Great Office

Some recent attempts at recruiting me from other offices has left me thinking. You know, that “is the grass greener” idea that can be hard to resist. Well, it didn’t take me more than a second to determine I’m not going anywhere. What I can offer my clients here at Century 21 Central Falls well, all else pales in comparison.

When searching for an agent, I have heard many people say they were referred by a friend or family member. Some satisified. Some very much not. Others have simply called an office they pass everyday and took whomever answered the phone. You could very well get a wonderful, hardworking person this way. But have you ever thought about who is behind them?

Let me start by saying, I know a lot of great agents who work for big offices, handle everything on their own and do a fantastic job for their clients. But when I went into this I wanted to be sure that I had backing, support. And I am damn lucky to have found it. You see, there are a few factors that make an office GREAT.

First, and most importantly, I am very lucky to have an amazing broker. Now, I told myself that in this blog I would refrain from using names or outing anyone. But sometimes rules are made to be broken and credit is due. So, Dave Paolini is not only extremely knowledgeable and hardworking, he is understanding, helpful and supportive. He always finds the time to be in the office, often well before we open and staying long after closing. His door is always open. He is always ready to lend an ear or a laugh. He truly cares about more than just his business. He cares about his agents and employees. Always making sure he is giving us the support we need whether through extra marketing, a new copier or keeping us informed on changes and events that effect our business. He is involved in the community and has an excellent reputation. He’s even been known to take our showings for us. And for sake of sounding like I’m sucking up I will stop there.

Having a good staff is also very important. We are very lucky to have Judy who not only answers the phones and keeps us in check, she lends us much help also. Checking our work, making sure we have the things we need and always being there to assist. Oh, and designing some very fine ads too.

And Nancy, dear Nancy, our office manager. You would be hard pressed to find a moment she isn’t working. And harder to find a time she isn’t ready and willing to help in any way she can. We all love Nancy.

Then there are the agents. Dave and Paula created an office that would have a sense of family and old fashioned values, and well, they have succeeded. You see, they could have done what so many others have. Filled the business with 30, 40, 50 agents. Created big numbers. But what is important here is quality. The result- a small group of people big on hard work, quality service and happy clients. We have a great team of good people and a friendly, fun environment that transcends to our clients and customers. Walk into our office on any given day and you are sure to be greeted with a smile and the sound of laughter. These people really have become an extended family and you feel it when you are here. Sure, we have had our disagreements, but like any family they are usually over as quickly as they start. All of this has left us leaders in our business.


So what makes a great office? A GREAT TEAM.

'Tis the season to give thanks. I am thankful for a GREAT OFFICE!!